Ryan Wiseman – IT Professional

About Me

Hi, my name is Ryan Wiseman, and I grew up in Jonesboro, Arkansas. I served in the United States Marine Corps as an infantryman with the 2nd Battalion, 1st Marines, Echo Company.

After completing my service, I pursued my passion for technology and earned a Bachelor’s degree in Computer Information Technology from Arkansas State University in 2020. I began my IT career as a Pharmacy Informatics Technician at St. Bernard’s Medical Center before transitioning to the Service Desk, where I gained hands-on experience supporting users and managing IT systems across diverse environments.

This experience provided a strong foundation in networking concepts such as IP addressing, routing and switching, VLANs, and network troubleshooting. I reinforced these skills through extensive Cisco lab work and earned my CCNA certification. Currently, I’m pursuing opportunities in network administration while preparing for the CCNP certification to further advance my expertise in enterprise networking and infrastructure.

Work Experience

Service Desk Technician II – St. Bernard’s Medical Center

Nov 2021 – Present | Jonesboro, AR

Managed Active Directory: created/updated users, groups, and organizational units.
Deployed and maintained computers, laptops, tablets, printers, and virtual machines (Citrix/Horizon/Wyse Management Suite).
Installed and updated software/hardware, ensuring system compliance and performance.
Built and deployed kiosk systems (e.g., gym sign-up, security monitoring).
Provided hardware/software troubleshooting through Zendesk and Jira; received multiple “bravos” for exceptional service.
Performed network troubleshooting (Layer 1) and collaborated with the networking team for Layer 2/3 issues.
Helped manage IT inventory: created purchase orders, tracked software licenses, IP addresses, and updated asset records.
Assisted with EMR integration: linked scan stations, enabled user access, and configured PIN verification.
Trained new employees and led team IT projects to improve efficiency.

Pharmacy Informatics – St. Bernard’s Medical Center

Mar 2020 – Nov 2021 | Jonesboro, AR

Maintained Meditech database using SQL and MAGIC programming.
Created SQL reports and implemented custom rules for drug ordering workflows.
Updated and validated National Drug Code (NDC) data to ensure compliance and accuracy.
Installed and updated hardware/software across medical systems.
Monitored and deployed security measures: IP cameras, Omnicell access controls, and thermal sensors for drug storage.
Conducted compliance checks to ensure medications were properly stored, secured, and labeled per pharmaceutical regulations.
Tracked and managed Omnicell inventory levels to support pharmacy operations.

Technician – Dish Network

2019 | Jonesboro, AR

Installed and configured satellite systems; triangulated and aligned dishes for optimal reception.
Ran network and coaxial cables through residential/commercial properties, performing custom cable drops when required.
Educated customers on system use and provided post-installation support.
Documented work performed per purchase order requirements.
Maintained workflow efficiency to meet scheduled appointments.
Managed van inventory and performed preventive maintenance on work vehicle.

Infantryman – U.S. Marine Corps

2007 – 2011 | Camp Pendleton, CA

Operation Enduring Freedom (Afghanistan) – Training NCO / Company Driver (2010–2011)

Oversaw training readiness for 250+ Marines, maintaining certifications for weapons, leadership, driving, and specialty schools.
Coordinated and scheduled training programs to ensure unit compliance and readiness.
Maintained, operated, and transported personnel using tactical vehicles (MRAP, HUMVEE, 7-Ton).
Enforced safety protocols and vehicle maintenance procedures.

Operation Iraqi/Enduring Freedom (Iraq) – Radio Operator (2009)

Operated and maintained radio communication systems valued at $500K+ during patrols and convoys.
Ensured continuous communication between field units and base command.
Trained platoon members in proper operation and troubleshooting of communications equipment.

Education & Certifications

B.S. in Computer Information Technology

Arkansas State University | Fall 2016 – Spring 2020 | Jonesboro, AR

Certificate Badges

You can find date of certification and date of expiration in the Credly transcript under the Downloads dropdown. All certifications shown here are current. Click a badge to view official exam details.